Brilliant service 13 December 2012 Reviewer: Em_denley from Manchester UK
197 of 380 people found this review helpful
I'd only set up my BlinkBox account a couple of days prior to coming across a problem. I watched the first movie with no problems at all...the good thing is you know you can access them all online, I have a LoveFilm account and its incredibly annoying when you think of a film, search for it to find that it only available by post! So to not worry about that was great, however it came to the second film...Ted...and for some reason when I clicked 'rent' it wouldn't accept payment even though I had more than enough credit in my acount. It was late at night, I couldn't find any suggestions in the FAQs and I didn't trust the 'submit request' option as I'm quite impatient so I just left it and hoped it would sort it's self out by the next day....the next day came and the same problem arose so I had no other option that to 'submit a request' which I did, I received an automated response within minutes telling me that someone would get back to me soon. I couldn't believe how soon it was!! Literally the next time I checked my emails it was there! A lovely personal reply giving me a number of options to try and of course asking to contact them again if nothing had changed. Their advice worked and I get to watch my film. Really excellent service! Will be sticking with them knowing how easy that was!!
In summary, I would recommend BlinkBox to a friend.
