Tried 3 set top boxes and still unable to use it........... 29 August 2013 Reviewer: Yana from Scotland
163 of 322 people found this review helpful
I wanted to use an on demand service without having to pay a subscription and Blinkbox seemed to be a good option as there were plenty of films and TV programmes available.
I checked the Blinkbox web site and found two supposedly compatible devices but the first one wouldn't work at all so had to go back for a refund and the second one had Blinkbox written all over the box, so you would have thought that it wouldn't fail?
Wrong, two days after we got it all installed and apparently working the Technika Smart TV Box stopped working with Blinkbox and hasn't worked since. A firmware upgrade was announced but the box will not update and so far Blinkbox customer support has been awful. You would have expected a better service from Tesco but sadly the service is poor, they don't respond to requests for support and the whole organisation appears to be a complete shambles.
I have already paid for a TV series and a film that I cannot watch and the response from Blinkbox has been to watch them on my PC or laptop instead. I want to watch them on my TV and the deal was that I could, with the appropriate set top box. The reviews of the Technika box are also really poor but since I have only had it working properly for less than two days it's impossible to say.
When it works the download speeds appear fine and I didn't have any of the buffering problems reported by other users. But how good a service is can only be judged by what they do if something goes wrong and as far as Tesco and Blinkbox are concerned they ignore their customers and offer platitudes when they do respond but no resolutions.
In summary, I would not recommend BlinkBox to a friend.
