Dreadful. Avoid 17 May 2013 Reviewer: J. from London, UK
211 of 376 people found this review helpful
How is it even possible that any director or senior manager from a well established household name such as Tesco could not check user reviews of Blink Box and fail to get the problems sorted out? There is barely a positive word about Blink Box from any review on this site. The overwhelming majority are all negative.
To summarize my review, I would say 'avoid Blink Box like the plague!'. Use any other online streaming service, just not Blink Box. In a nutshell, for one reason or another it simply does not work. I have attempted to open two accounts online. When entering card details for payment the response was 'cannot process payment at this time'. And this happened when entering details of three different cards. What is worst is that once the account is set up there is no function or option within the account management section of their web site to enter payment details, thereby rendering it absolutely unusable. Opened an enquiry with customer support (another complicated and frustrating process) and whilst I have received replies I have not received a single explanation of what the problem is nor what they can do to resolve the issues. So, useless.
I tried also renting films for streaming through my internet-connected Samsung Smart TV. Inputting payment and personal details is a chore as you have to use the remote control to individually select each and every letter and space for name, address, email address, phone number and payment details - only to then be told yet again payment cannot be processed, but not given any reason why!!
Thankfully I have a Sony internet-enabled Blu-Ray player (only cost £70 about two years ago) which gives me access to Sony's own Video Unlimited streaming service. It has the same film availability list as Blink Box and the same pricing structure with the added bonus of HD streaming - which Blink Box does not offer. Easy and straightforward account set up process, and system works fine. Find a movie, click on 'rent' or 'buy', enter five digit pin and watch your movie. Buffering not an issue either. My connection is only 4 meg at best but no problem with SD films. Haven't tried HD yet.
Tesco, sort out your crap Blink Box service or do everyone a favour and get out of this market.
In summary, I would not recommend BlinkBox to a friend.
